Welcome to Paznaun

Start our winter 2020/2021

LOOKING FORWARD TO WINTER 2020/2021

This page is being continually updated and expanded. 
Subject to change. 
Last updated 4th December 2020

DEAR GUESTS,

this 2020 has undoubtedly been an exceptional year. We would probably have thought it was a film script if someone had told us what would happen at the beginning. But complaining never helps. Every challenge can be an impetus for something new, perhaps for something better, in any case for something else.

Our valley developed through tourism, the doors to the world opened with the first alpinists and were flung wide with the technical conquest of
the mountains. And the Paznaun has remained a valley of contrasts to this day. It is quiet and loud, slow and fast, traditional and innovative, yesterday and tomorrow, summer and winter and everything in between. Even a virus cannot steal the identity from the valley. The Paznaun is characterised by its diversity and, above all, by the people who live and work here permanently and all those who are our guests for a while. That is  why we would like to thank all the employees who come to us from all over the world, who fill the businesses, hotels and restaurants with life and do everything to ensure that our guests have a safe and pleasant stay. And, of course, to thank you who have (re)discovered your way to us as a guest. Even if we are not allowed to do so in real life, we  would like to give you a virtual hug.

Lovely to have you with us!
Your team at the 
Paznaun-Ischgl Tourist Board

Current information at a glance

4th December 2020

Actually we wanted to start the winter season on December 17th. Due to the current announcements by the Austrian Federal Government, we have to postpone the start of the winter season again.

FIRST SKIING DAY
Ischgl, Galtür, Kappl and See will start operating on December 24, 2020 for locals and day guests. We will announce details of the general conditions and the - for the time being, certainly limited - offer (open lifts / slopes, connection to Switzerland) in the next few days.

GASTRONOMY & HOTEL INDUSTRY
The official start of the winter season in Paznaun is planned for January 7, 2021 due to the ongoing regulations for restaurants, hotels and accommodation providers.

ENTRY RESTRICTIONS
From December 19, a 10-day quarantine obligation applies to those entering Austria from a risk area. It is planned to classify the risk areas based on the 14-day incidence of positive coronavirus cases. All countries with a value higher than 100 are classified as a risk area. Free testing by means of a PCR test is possible after five days. There should be exceptions for business travelers, for example. They should be in force until 10th January 2021.


All businesses in Paznaun have prepared intensively for this winter season in order to enable our guests to have a maximum of safe and relaxed holiday experience from January. However, the prerequisite for the start of the winter season remains the further stabilization of the general corona situation. Because the health of guests, employees and locals has highest priority. You can find all details and information about our extensive health management, which is far beyond the official requirements, below.

We are looking forward to welcoming you soon. Our beautiful mountain scenery and our modern and top ski areas offer the best conditions for a unique and safe holiday experience.

See you soon!

HEALTH & SAFETY MEASURES WINTER 2020/2021

SAFETY IN THE SKI RESORTS
The cable car companies in Paznaun and Samnaun are also offering a comprehensive package of measures in the ski resorts in addition to the legal regulations to enable enjoyable and relaxing days of skiing. You can look forward to a lot of nature and space in the whole Paznaun valley.

✅ APRÈS-SKI MEASURES
In winter 20/21, there will be no après-ski in its usual form. Both indoors and outdoors, the rule applies that consumption is only allowed when seated. But this also means that it is still possible to enjoy a beer with your friends  - even though in a different form.

RESTAURANT, HOTELS & LEISURE FACILITIES 
With your care you protect yourself as well as the other guests and your hosts! Here you will find the currently applicable regulations https://www.tyrol.com/information-coronavirus.

iSKI ISCHGL/GALTÜR/KAPPL/SEE & MYSAMNAUN APPS
With the start of the winter season 20/21, a new app will be available for each village in Paznaun valley - personalized. With the registration, every user receives his personalized QR code. This ensures easy and quick entry into the catering establishments in Paznaun/Samnaun. This means that in future you will not only be able to find out the latest information about the entire range of winter sports on site with just a few clicks, but you will also be able to quickly and easily check in at the respective restaurant - whether on the mountain or in the valley. Have fun!

DOWNLOAD:
will follow!

DOWNLOADS:
Apple iOS        
Android

DOWNLOAD:
will follow!
DOWNLOAD:
will follow!


STOPP-CORONA APP
Protect yourself and your loved ones and help stop the virus from spreading. No personal data need to be provided to use the app. Location data is also not used or recorded. Low battery consumption (Bluetooth low energy) and free use. Install now and enjoy your skiing holiday for sure!

More Informations you finde here


Downloads:
Apple iOS         Android

SAFE SERVICE certified region
Our safety concept also includes SAFE SERVICE certification. SAFE SERVICE is an approved safety and hygiene concept in cooperation with the state of Tyrol and the Tyrolean Chamber of Commerce. SAFE SERVICE has the goal to offer our guests a safe vacation experience in Paznaun. To be able to guarantee this, the employees of the tourism association as well as the employees of the participating companies are continuously trained with the help of a learning app on the following topics: Protective measures in guest contact, distance rules, hygiene & cleanliness, personal hygiene, contactless customer experience, situational behavioral measures. Further information

BOOKING & CANCELLATION OPTIONS
We recommend taking out travel insurance for the coming winter season. This now insures against Covid-19 as well as any other unexpected serious illness. Our accommodations offers the chance to take out travel insurance with ‘Europäische Reiseversicherung’ at the point of reservation. If you have any further questions please don’t hesitate to contact us. Special information on COVID-19

SECURE GUEST CHECK-IN
We recommend that guests present a negative test result no more than 72 hours old when they check in. Guests without a test result have the option to undertake a voluntary test on-site - liable to pay costs. Temperature measurements will be taken when checking into the accommodation and a short questionnaire should be completed. Thank you for your cooperation!

 EMPLOYEE TESTING
Employees will be tested upon arrival when they start work. Regular testing opportunities are also provided.

SEWAGE MONITORING
Ongoing sewage testing will take place in collaboration with the Tyrolean state government and University of Innsbruck, enabling potential infection to be identified at an early stage with a high level of accuracy and thereby considerably improving prevention.

CORONA SAFETY OFFICIALS
The community of Ischgl, the Paznaun-Ischgl tourist board, the Silvrettaseilbahn AG cable car company and other establishments have appointed trained Corona safety officials who ensure that the latest regulations are being followed and immediately implemented.

LOTS OF SPACE AND NATURE
Preparations for the start of the winter season are well underway in Paznaun. The entire population of Paznaun are working with great dedication to provide our guests with as safe a holiday as possible through the implementation of health protection measures. Our vast valley and the resorts of Galtür, Ischgl, Kappl and See offer plenty of space for a wide-ranging winter experience. Spectacular landscapes, unlimited exercise and a chance for the body and mind to slow down guarantee you the chance to recharge your batteries during these unprecedented times.

RESPONSIBILITY, PASSION AND DEDICATION
Not only have the people of Paznaun undertaken the best possible preparations to protect the health of guests, employees and locals to the maximum, they are also working with great passion and dedication to prepare for the winter season 2020/2021. Let’s look out for one another!

Most important questions and answers

FAQ's

  • Ischgl, Galtür, Kappl and See will start operating on December 24, 2020 for locals and day guests. We will announce details of the general conditions and the - for the time being, certainly limited - offer (open lifts / slopes, connection to Switzerland) in the next few days.

Skiing and Snowboarding will be a little bit different this season.

Regardless of this, we are already looking forward to welcoming you again to skiing and snowboarding in the Paznaun region. We are convinced that in our four villages (Galtür, Ischgl, Kappl and See) you will have plenty of space for a nice and relaxing holiday this winter: whether on our over 500 hectares daily groomed slopes (which corresponds to more than 700 football fields), on over 70 km of cross-country tracks or on more than 60 km of daily groomed winter hiking trails. 

You can find current information for the 2020/2021 winter season under the following link:


Let's NOT give Covid-19 a chance!

With your care you protect yourself as well as the other guests and your hosts!

With your care you protect yourself as well as the other guests and your hosts!

The bus schedule for the 2020/2021 winter season will follow!

Important to know:

  • Mouth and nose protection is mandatory. 
  • The spacing rules also apply. However, the minimum distance of 1 m may be undercut.

All information and ongoing updates about Covid-19, border openings, Covid-19 cases in Tyrol can be found here: https://www.tyrol.com/information-coronavirus

You can find all current figures on corona infections in Tyrol here here.

You can find information on mouth and nose protection here.

Information on restrictions on entry and exit can be found here

No, this is a recommendation.

For guests without specific symptoms, there is a voluntary, chargeable test option (on site) at the “Kulturzentrum KUZ” in Ischgl.

No.

Yes, the guest kindergartens are open in winter, but we reserve the right to reduce the capacities in the guest kindergartens if necessary.

  • The regulations of the ordinance apply:
    • 1 meter minimum distance from people who do not live in the same household and
    • Mandatory mouth and nose protection in the customer area of the ski school.
  • In addition, the Austrian Ski School Association (ÖSSV) has provided an instruction for ski schools and snow sports instructors for practical lessons: Link to instructions for use in ski schools
  • Explicit recommodations are:
    • Maximum group size of 10 people 
    • Maintaining the group composition
    • COVID-19 tests for ski instructors - the federal government will include ski instructors in the “Safe Hospitality” test program
    • Additional hygiene measures
  • Details to the Covid-19 measures of the ski school Silvretta Galtür - open here
  • Details to the Covid-19 measures of the ski school Ischgl - open here
  • Details to the Covid-19 measures of the ski school Kappl Aktiv - open here
  • Details to the Covid-19 measures of the ski school See - open here

For further information concerning the measures by the other ski schools, please contact them directly:

If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, etc.) during your stay, you must call the Austrian emergency number 1450 immediately. The instructions and all further steps (possible testing procedure, isolation, etc.) are then given by the authority and must be followed strictly. In addition, inform your host about the illness and isolate yourself if necessary.

In an emergency, please always call the emergency number 144. Also inform the emergency hotline that the symptoms could be a suspected case connected to COVID-19. Under no circumstances you should visit a doctor's office personally in the event of a suspected case.

Yes, you can book your course online at the following ski schools:

Company Contact Telephone
GALTÜR
Schi-und Snowboardschule Silvretta Galtür Christian Zangerl +43 664 1123027
Nikolaus Raggl - Tiroler Skischule Nikolaus Raggl +43 664 1107357
ISCHGL  
Skischule Ischgl Alois Kurz +43 5444 5257
Tiroler Alpin-Skischule Ischgl Gerald Kurz +43 5444 5956
Ischgl Alpin Martin Vogt +43 664 1309031
Ischgl Freeride Othmar Kleinhans +43 664 4645600
Silvretta Guide
Tiroler Skischule Ischgl
Daniel Salner +43 660 5559999
KAPPL  
Skischule Kappl Aktiv Thomas Jäger +43 699 1005870
SKIINGO Ski- und Snowboardschule Ingo Jäger +43 699 12340506
SEE  
Skischule See Dominik Pircher +43 664 3837800
Skiguide Patty Patrick Zangerl +43 676 7232829
Tiroler Schischule Werner Pircher +43 664 2346534
Ski and Guiding Robi Robert Juen +43 680 4050328

Yes, the following links will take you to the ski pass or voucher shop for the ski areas:
Galtür ski pass shop: online ticket
Voucher shop Ischgl: online ticket
Kappl ski pass shop: online ticket

In the event of forced closure of the cable car facilities, border closure or travel warnings due to COVID-19, when the relevant official directives last until the planned end of the winter season, the following refund arrangements apply:

  • For multi-day ski passes and for day ski passes whose period of validity includes days that could have been used up until closure of facilities, the difference of the purchase price will be refunded.

    Refund amount = Ticket price – Ski pass price for days used
  • For season tickets a refund will be effected if the ticket has been used for less than 20 days. The refund will be 1/20 of the (discounted) ticket price multiplied by the number of days of skiing not used – with an upper limit of 20 days. The refund amount will be limited to 75% of the (discounted) purchase price.


Refund amount = Ticket price/20 x (20 – days used)    

  • A refund will only be made when the facilities have been closed by the authorities, when the border has been closed, or if there is an advisory warning against travel, and when this means that it is not possible to provide offers during the validity period for the respective ski pass in the ski areas and ski area members.
  • Refund amounts for multi-day ski passes are to be made in writing by 15th May 2021, and for season tickets, by 30th September 2021, to the respective sales point. After these dates there is no right to refund.

We do our very best to ensure the information provided here is as complete and up-to-date as possible. However, please be aware that we assume no liability in this respect. Information provided by Tourismusverband Paznaun-Ischgl does not in any way replace the official information provided by the authorities. As the situation regarding travel warnings can change quickly, we recommend contacting your home country's foreign office in order to receive the latest travel advice for Austria.